Successful customers equal happy customers! The challenge for you is filling in when your support team can’t. Self-help resources such as customer support videos will improve your cost-per-quality support while educating and retaining customers.
Self-services videos not only show your customers that you value their time by providing instant support, but they also save you money and time, create self-sufficient customers, and increase retention. In addition, allowing customers to see your product, your team, and broaden their knowledge through video creates a connection and cultivates your long-term relationship with them. This small investment will be returned ten-fold and your customers will thank you for it!
Read more: Why Video is the Key to Happier Customers